We offer delivery to Omniva, Itella Smartpost, DPD, and Unisend parcel lockers across Estonia. Courier delivery is also available upon request – please contact us at help@luuvcosmetics.com and we will find a suitable solution for you.

Important information

We recommend avoiding parcel locker deliveries during extremely cold or hot weather conditions, as natural skincare products may be sensitive to significant temperature fluctuations. During winter periods, we recommend choosing an indoor parcel locker or courier delivery whenever possible.

Delivery time

Products that are in stock are usually handed over to the shipping provider within 1 business day after payment has been received. During campaigns and holiday periods, delivery times may be slightly longer.

Shipping conditions

Once the order has been confirmed, the products will be delivered to the address provided in the order according to the selected delivery method.

If we are unable to deliver the ordered products within the promised timeframe due to circumstances beyond our control (such as temporary stock shortages or supplier delays), we will contact you by email or phone at the earliest opportunity and provide an updated estimated delivery time.

If the new delivery time is not suitable for you, you have the right to cancel the order and receive a refund in accordance with applicable laws.

Please make sure that all contact details and shipping information entered during checkout are correct in order to avoid delays or misunderstandings. LUUV is not responsible for delivery delays caused by incorrect or inaccurate information provided by the customer.

Upon receiving the shipment, please check immediately that the package and products are undamaged. In case of visible damage, please notify us as soon as possible at help@luuvcosmetics.com.

14-day return policy

If you are not fully satisfied with your purchase, you have the right to return or exchange the product within 14 days from receiving the order, in accordance with applicable consumer protection laws.

Returned products must be:

  • unused,
  • unopened,
  • in their original packaging and condition.

For hygiene and safety reasons, cosmetic products can only be returned if the packaging has not been opened or damaged.